Terms of Service
Linzila offers a range of services, including but not limited to:
All services are subject to the terms outlined in this agreement.
a. Service Delivery and Limitations
Linzila provides services to the best of our abilities; however, we cannot guarantee that our services will meet all specific requirements or be free from errors. Clients are responsible for providing accurate information and ensuring that their use of our services complies with any applicable laws or regulations.
b. Disclaimer of Responsibility for Hacking or Malware
Linzila is not liable for any hacking attempts, malware infections, or other unauthorized intrusions that may affect your website or services provided by Linzila. While we take reasonable steps to secure your website, the ultimate responsibility for security rests with the client.
c. Third-Party Software and Plugins
Services provided through WordPress, plugins, or other open-source or third-party platforms are subject to the terms and limitations of those platforms. Linzila is not responsible for issues that arise from third-party components, including plugin updates, compatibility issues, or security vulnerabilities.
d. SEO Results Disclaimer
SEO services are provided on a best-effort basis. Search-engine algorithms, ranking criteria, and indexing processes are outside Linzila’s control; therefore, we do not guarantee specific rankings, traffic increases, or performance results. Clients understand that SEO is a long-term strategy and that rankings can fluctuate due to factors beyond Linzila’s influence, including search-engine updates, competitor activity, and market conditions.
Linzila uses a Customer Relationship Management (CRM) system for task management, project tracking, and invoicing. By agreeing to these terms:
Clients may not resell or redistribute any services provided by Linzila without prior written agreement. Any attempt to do so will be considered a violation of these terms and may result in the termination of services.
Either party may terminate this agreement at any time. Upon termination, any outstanding fees must be paid, and Linzila reserves the right to retain any work completed or data created prior to the termination. Clients are responsible for backing up their own data and content.
To the fullest extent permitted by law, Linzila is not responsible for:
All service agreements, including pricing, deadlines, and scope, will be determined and agreed upon prior to the commencement of work. Any changes or additional services requested after the initial agreement may result in additional fees.
These terms shall be governed by and construed in accordance with the laws of North Macedonia. Any disputes arising under or in connection with these terms will first be resolved through negotiation. Should legal action be necessary, legal proceedings will be initiated in the courts of North Macedonia, which will start the process and may refer the matter to the courts in the client’s country as necessary.
Linzila reserves the right to modify these Terms of Service at any time. Clients will be notified of any significant changes via email or through notifications on our website.
Linzila offers partner programs for businesses and individuals who require ongoing website maintenance, server management, and project execution at special partner pricing. By participating in our partner program:
For clients who opt to host their websites on servers provided by Linzila, the following limitations and conditions apply:
The client agrees to indemnify, defend, and hold harmless Linzila, its directors, employees, and agents from and against any and all claims, liabilities, losses, damages, expenses, and costs (including reasonable attorneys’ fees) arising out of or related to:
All invoices are issued in EUR and are payable within fourteen (14) calendar days of the invoice date, unless otherwise agreed in writing. Late payments accrue interest at 1.5 % per month (or the maximum permitted by law) from the due date until paid in full. Linzila reserves the right to suspend or terminate services for overdue accounts and to recover any collection costs incurred.
All source files, code, designs, and other deliverables remain the exclusive property of Linzila until all project fees have been paid in full. Upon full payment, Linzila grants the client a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display the deliverables for their intended purpose. Linzila retains the right to showcase the work in its portfolio and marketing materials, unless the client requests otherwise in writing prior to project launch.
Each party agrees to keep confidential all non-public information received from the other party and to use such information solely for the purposes of fulfilling this agreement. This obligation survives termination of the agreement for a period of three (3) years.
Where Linzila processes personal data on behalf of the client, the parties shall enter into a separate Data Processing Agreement (DPA) compliant with Regulation (EU) 2016/679 (GDPR). Linzila shall implement appropriate technical and organisational measures to protect personal data and will notify the client without undue delay of any personal-data breach.
Neither party shall be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, strikes, government actions, internet outages, or pandemics. Performance timelines will be extended by the duration of such events.
The project includes up to two (2) rounds of revisions unless otherwise specified. Additional revisions are billable at Linzila’s prevailing hourly rate. Deliverables are deemed accepted if no written notice of material defects is provided within seven (7) calendar days of delivery.