Terms of Service for Linzila

Effective Date: 19, July 2025

Terms of Service

1. Services

Linzila offers a range of services, including but not limited to:

  • Website Design
  • Web Development
  • Graphic Design
  • App Development
  • E-commerce Solutions
  • SEO (Search Engine Optimization)
  • Hosting and Maintenance
  • Support Services

All services are subject to the terms outlined in this agreement.

 

2. Disclaimers and Clarifications

a. Service Delivery and Limitations
Linzila provides services to the best of our abilities; however, we cannot guarantee that our services will meet all specific requirements or be free from errors. Clients are responsible for providing accurate information and ensuring that their use of our services complies with any applicable laws or regulations.

b. Disclaimer of Responsibility for Hacking or Malware
Linzila is not liable for any hacking attempts, malware infections, or other unauthorized intrusions that may affect your website or services provided by Linzila. While we take reasonable steps to secure your website, the ultimate responsibility for security rests with the client.

c. Third-Party Software and Plugins
Services provided through WordPress, plugins, or other open-source or third-party platforms are subject to the terms and limitations of those platforms. Linzila is not responsible for issues that arise from third-party components, including plugin updates, compatibility issues, or security vulnerabilities.

d. SEO Results Disclaimer
SEO services are provided on a best-effort basis. Search-engine algorithms, ranking criteria, and indexing processes are outside Linzila’s control; therefore, we do not guarantee specific rankings, traffic increases, or performance results. Clients understand that SEO is a long-term strategy and that rankings can fluctuate due to factors beyond Linzila’s influence, including search-engine updates, competitor activity, and market conditions.

 

3. CRM System and Client Communication

Linzila uses a Customer Relationship Management (CRM) system for task management, project tracking, and invoicing. By agreeing to these terms:

  • You consent to being added to our CRM system as a customer, which will include your business contact details such as email, phone number, and address.
  • You agree to receive SMS and email notifications regarding project updates, new invoices, and other service-related communications from Linzila.
  • Clients are automatically enrolled in notification systems upon project initiation, and it is your responsibility to keep your contact information up to date.
  • Linzila will provide all important service-related information and updates through the contact details (email and SMS) provided by the client.
 
 

4. Resale of Services

Clients may not resell or redistribute any services provided by Linzila without prior written agreement. Any attempt to do so will be considered a violation of these terms and may result in the termination of services.

 

5. Termination of Agreement

Either party may terminate this agreement at any time. Upon termination, any outstanding fees must be paid, and Linzila reserves the right to retain any work completed or data created prior to the termination. Clients are responsible for backing up their own data and content.

 

6. Limitation of Liability

To the fullest extent permitted by law, Linzila is not responsible for:

  • Loss of data, revenue, or profits resulting from the use of our services.
  • Any indirect, incidental, or consequential damages arising from any breach of these terms.
  • Delays or disruptions caused by third-party providers, internet failures, or unforeseen events beyond our control.
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7. Agreement of Services

All service agreements, including pricing, deadlines, and scope, will be determined and agreed upon prior to the commencement of work. Any changes or additional services requested after the initial agreement may result in additional fees.

 

8. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of North Macedonia. Any disputes arising under or in connection with these terms will first be resolved through negotiation. Should legal action be necessary, legal proceedings will be initiated in the courts of North Macedonia, which will start the process and may refer the matter to the courts in the client’s country as necessary.

 

9. Modifications to Terms

Linzila reserves the right to modify these Terms of Service at any time. Clients will be notified of any significant changes via email or through notifications on our website.

 

10. Partner Programs

Linzila offers partner programs for businesses and individuals who require ongoing website maintenance, server management, and project execution at special partner pricing. By participating in our partner program:

  • Linzila will provide services directly to the partner, including website updates, server management, and other agreed-upon tasks. The partner may offer these services to their clients under their own branding and at their own discretion.
  • Linzila is not responsible for any issues, liabilities, or disputes that arise between the partner and their clients. This includes, but is not limited to, problems related to website performance, security, data loss, or any other aspect of the services provided.
  • The partner is responsible for communicating any issues or service requests to Linzila and for ensuring that their clients comply with all relevant legal and regulatory requirements.
  • Linzila retains the right to refuse service or terminate a partnership if there is a breach of these terms, misuse of services, or if the partner engages in unethical or illegal activities with their clients.
 
 

11. Hosting and Server Limitations

For clients who opt to host their websites on servers provided by Linzila, the following limitations and conditions apply:

  • Server Specifications: Each hosting package includes 1 GB of email storage space per email account.
  • Usage Restrictions: Clients may not exceed these limits without prior arrangement with Linzila. If additional resources are required, clients may request an upgrade, which may incur additional fees.
  • File and Database Management: Clients are not permitted to modify, remove, or otherwise alter files or databases on Linzila’s servers without prior knowledge or explicit agreement from Linzila. Unauthorized changes can lead to service disruption and may result in suspension or termination of hosting services.
  • Resource Limits: Hosting accounts are subject to the following limits: a maximum of 10 000 visits per month, 5 GB total disk space for website files and databases, 1 GB email storage per account (upgradable), 512 MB of RAM, and limited CPU usage based on shared hosting capacity. Exceeding these limits may result in service restrictions or required plan upgrades.
  • Security and Maintenance: Linzila maintains the server environment, including security updates and backups. The client is responsible for managing content and software within their allocated space unless content updates and maintenance are explicitly contracted with Linzila for an additional fee.
  • Server Use: Hosting services are provided solely for the purposes agreed upon in the service contract and may not be used for illegal activities, prohibited content, or excessive resource usage that may affect other clients.
 
 

12. Indemnification

The client agrees to indemnify, defend, and hold harmless Linzila, its directors, employees, and agents from and against any and all claims, liabilities, losses, damages, expenses, and costs (including reasonable attorneys’ fees) arising out of or related to:

  • The client’s misuse of the services provided by Linzila;
  • Any violation of applicable laws or regulations by the client;
  • Content or materials supplied by the client, including infringement of any intellectual property rights or violation of third-party rights;
  • The client’s failure to comply with these Terms of Service.
 
 

13. Payment and Invoicing

All invoices are issued in EUR and are payable within fourteen (14) calendar days of the invoice date, unless otherwise agreed in writing. Late payments accrue interest at 1.5 % per month (or the maximum permitted by law) from the due date until paid in full. Linzila reserves the right to suspend or terminate services for overdue accounts and to recover any collection costs incurred.

 

14. Intellectual Property

All source files, code, designs, and other deliverables remain the exclusive property of Linzila until all project fees have been paid in full. Upon full payment, Linzila grants the client a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display the deliverables for their intended purpose. Linzila retains the right to showcase the work in its portfolio and marketing materials, unless the client requests otherwise in writing prior to project launch.

 

15. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party and to use such information solely for the purposes of fulfilling this agreement. This obligation survives termination of the agreement for a period of three (3) years.

 

16. Data Protection

Where Linzila processes personal data on behalf of the client, the parties shall enter into a separate Data Processing Agreement (DPA) compliant with Regulation (EU) 2016/679 (GDPR). Linzila shall implement appropriate technical and organisational measures to protect personal data and will notify the client without undue delay of any personal-data breach.

 

17. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, strikes, government actions, internet outages, or pandemics. Performance timelines will be extended by the duration of such events.

 

18. Revisions and Acceptance

The project includes up to two (2) rounds of revisions unless otherwise specified. Additional revisions are billable at Linzila’s prevailing hourly rate. Deliverables are deemed accepted if no written notice of material defects is provided within seven (7) calendar days of delivery.

 

19. Miscellaneous

  • Severability: If any provision of these terms is held invalid or unenforceable, the remaining provisions shall remain in full force.
  • Assignment: Clients may not assign their rights or obligations without Linzila’s prior written consent. Linzila may assign or subcontract its obligations provided it remains responsible for the performance of such subcontractors.
  • Entire Agreement: These Terms of Service, together with any signed proposals and DPAs, constitute the entire agreement between the parties and supersede all prior discussions and representations.