Terms of Service for Linzila

1. Services

Linzila offers a range of services, including but not limited to:

• Website Design
• Web Development
• Graphic Design
• App Development
• E-commerce Solutions
• Hosting and Maintenance
• Support Services

All services are subject to the terms outlined in this agreement.

2. Disclaimers and Clarifications

a. Service Delivery and Limitations

Linzila provides services to the best of our abilities; however, we cannot guarantee that our services will meet all specific requirements or be free from errors. Clients are responsible for providing accurate information and ensuring that their use of our services complies with any applicable laws or regulations.

b. Disclaimer of Responsibility for Hacking or Malware

Linzila is not liable for any hacking attempts, malware infections, or other unauthorized intrusions that may affect your website or services provided by Linzila. While we take reasonable steps to secure your website, the ultimate responsibility for security rests with the client.

c. Third-Party Software and Plugins

Services provided through WordPress, plugins, or other open-source or third-party platforms are subject to the terms and limitations of those platforms. Linzila is not responsible for issues that arise from third-party components, including plugin updates, compatibility issues, or security vulnerabilities.

3. CRM System and Client Communication

Linzila uses a Customer Relationship Management (CRM) system for task management, project tracking, and invoicing. By agreeing to these terms:

• You consent to being added to our CRM system as a customer, which will include your business contact details such as email, phone number, and address.
• You agree to receive SMS and email notifications regarding project updates, new invoices, and other service-related communications from Linzila.
• Clients are automatically enrolled in notification systems upon project initiation, and it is your responsibility to keep your contact information up-to-date.
• Linzila will provide all important service-related information and updates through the contact details (email and SMS) provided by the client.

4. Resale of Services

Clients may not resell or redistribute any services provided by Linzila without prior written agreement. Any attempt to do so will be considered a violation of these terms and may result in the termination of services.

5. Termination of Agreement

Either party may terminate this agreement at any time. Upon termination, any outstanding fees must be paid, and Linzila reserves the right to retain any work completed or data created prior to the termination. Clients are responsible for backing up their own data and content.

6. Limitation of Liability

To the fullest extent permitted by law, Linzila is not responsible for:

• Loss of data, revenue, or profits resulting from the use of our services.
• Any indirect, incidental, or consequential damages arising from any breach of these terms.
• Delays or disruptions caused by third-party providers, internet failures, or unforeseen events beyond our control.

7. Agreement of Services

All service agreements, including pricing, deadlines, and scope, will be determined and agreed upon prior to the commencement of work. Any changes or additional services requested after the initial agreement may result in additional fees.

8. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of North Macedonia. Any disputes arising under or in connection with these terms will first be resolved through negotiation. Should legal action be necessary, legal proceedings will be initiated in the courts of North Macedonia, which will start the process and may refer the matter to the courts in the client’s country as necessary.

9. Modifications to Terms

Linzila reserves the right to modify these Terms of Service at any time. Clients will be notified of any significant changes via email or through notifications on our website.

10. Partner Programs

Linzila offers partner programs for businesses and individuals who require ongoing website maintenance, server management, and project execution at special partner pricing. By participating in our partner program:

• Linzila will provide services directly to the partner, including website updates, server management, and other agreed-upon tasks. The partner may offer these services to their clients under their own branding and at their own discretion.
• Linzila is not responsible for any issues, liabilities, or disputes that arise between the partner and their clients. This includes, but is not limited to, problems related to website performance, security, data loss, or any other aspect of the services provided.
• The partner is responsible for communicating any issues or service requests to Linzila and for ensuring that their clients comply with all relevant legal and regulatory requirements.
• Linzila retains the right to refuse service or terminate a partnership if there is a breach of these terms, misuse of services, or if the partner engages in unethical or illegal activities with their clients.

11. Hosting and Server Limitations

For clients who opt to host their websites on servers provided by Linzila, the following limitations and conditions apply:

• Server Specifications: Each hosting package includes 1GB of email storage space per email account.
• Usage Restrictions: Clients may not exceed these limits without prior arrangement with Linzila. If additional resources are required, clients may request an upgrade, which may incur additional fees.
• File and Database Management: Clients are not permitted to modify, remove, or otherwise alter files or databases on Linzila’s servers without prior knowledge or explicit agreement from Linzila. Unauthorized changes can lead to service disruption and may result in suspension or termination of hosting services.
• Server and Hosting Limitations: If you are hosting with Linzila, your hosting account is subject to the following resource limitations:
  • A maximum of 10,000 visits per month.
  • 5GB total disk space for website files and databases.
  • 1GB of email storage space per email account. It is possible to upgrade to more storage upon request.
  • 512MB of RAM for applications and processes.
  • Limited CPU usage based on shared hosting capacity.

  Exceeding these limits may result in service restrictions or the need for plan upgrades.

• Security and Maintenance: Linzila is responsible for maintaining the server environment, including security updates and backups. The client is responsible for managing and maintaining the content and software within their allocated space. However, clients may choose to have Linzila handle content updates, software maintenance, and related tasks for an additional fee, ensuring proper management and optimization of their website. If the client opts to manage these aspects independently, they assume full responsibility for any issues that arise from improper management or maintenance.
• Server Use: Hosting services are provided solely for the purposes agreed upon in the service contract. Hosting services may not be used for illegal activities, distribution of prohibited content, or excessive resource usage that may affect other clients on the same server.